1. Quotes & Bookings. Quotes provided through this website are estimates based on the information you supply and are subject to confirmation after we assess the property. Prices may be adjusted if the scope of work differs materially from what was described. Submitting a quote request or booking does not guarantee a specific appointment time until we confirm it with you directly.

2. Cancellations & Rescheduling. We ask for at least 24 hours' notice to cancel or reschedule a booking. Late cancellations or a locked/inaccessible property at the scheduled time may incur a call-out fee.

3. Access & Safety. You're responsible for providing safe, reasonable access to the property at the agreed time. Our team may decline to proceed with a job if the site presents an unsafe working environment.

4. Payment. Unless otherwise agreed in writing, payment is due upon completion of the service or per the terms stated on your invoice.

5. Satisfaction. If you're not satisfied with a completed service, please contact us within 24 hours so we can arrange a re-clean of the affected areas at no extra cost, where reasonable.

6. Liability. While our team takes great care, we recommend removing or securing valuable, fragile or sentimental items before a scheduled clean. Our liability for any loss or damage is limited to what's required by applicable Australian Consumer Law.

7. Privacy. Information you submit through this website (name, contact details, address, and job details) is used only to provide you with a quote or service and is not sold to third parties. See our contact details below if you'd like your information removed from our records.

8. Contact. Questions about these terms can be sent to us or our office.

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